Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

U.S. orders can be exchanged online or in-store within 30 days of delivery. Please review the Return Policy

We will gladly accept unworn, unwashed, unaltered and unused merchandise in sell able condition for a full refund within 30 days of purchase. We do not accept returns from 3rd party retailers at this time. To see full policy, including details on returns online, in store, and international orders click here.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item once it arrives. Please review the Return Policy

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.

If you have received a damaged, defective, or incorrect item, contact info@flaxhue.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you.

We proudly offer free standard shipping on all orders over $200 to the United States (excluding Alaska and Hawaii), Canada, and the United Kingdom.

We strive to ship all of our orders as fast as possible. If your order has an item that is not currently in stock, your entire order will ship when that item is back in stock. If you need part of your order more quickly, shoot us an email at info@flaxhue.com and we'll let you know if there's a way to make this happen!

If your order was marked as delivered but is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery.

Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at info@flaxhue.com and we will find a solution!

Please note that lost packages must be reported to info@flaxhue.com within 30 days of the marked delivery date.

We want you to get your items ASAP so we may send your items in multiple shipments. If your order is sent in multiple packages, you’ll receive a shipping confirmation for each one. Your order total will not be affected by this.

No, we are unable to support shipping to APO/DPO/FPO.

RETURN

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@flaxhue.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@flaxhue.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we do not accept product returns without defects or damage

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

INSTRUCTIONS TO RETURN ITEMS PURCHASED ON FLAXHUE.COM:

Step 1

Fill out the return info on the back of your order form. Can’t find your order form? Download a copy of the return form.

Want to exchange it for the same or a different product? Let us know within 30 days of your purchase.

Step 2

Return the order yourself via USPS, FedEx or any other traceable method. We encourage you to insure your package.

Please send it to:

Flax Hue
Attention : Returns
Address : 3657 MAIN ST # 401 FLUSHING NY
Zip code : 11354-4104

***Since our warehouse has moved, please do NOT use any prepaid return labels included in your shipment. Please contact customer service with any questions or concerns.

Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.

Within 30 days of purchase, we will refund the original form of payment for online and phone purchases. Credit card refunds should appear within 5 to 10 business days on your online statement after they are processed.
Any returns after 30 days of purchase will not be accepted.
Questions?
Contact a customer care team member anytime.
info@flaxhue.com
Telphone:+1(516)800-5809

Contact Customer Experience within 30 minutes of placing your order during normal business hours Monday – Saturday, 7:00am – 4:00pm PST.

In Store:The refund will be processed immediately and take one to three business days to post to your account.

Returns to Flax Hue : Your return will begin to process immediately and the full refund amount will appear back in the original account within three to five business days.

Returns by Mail : Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.

If you return your items after 30 days from their delivery receipt, we reserve the right to refuse your return.

You can contact us through our contact page! We will be happy to assist you.